With an introduction to key terminology and the base methodology of processing thousands of rows of user submitted feedback, last week’s Lightning Talk by Jackson Gilkey gave us a great introduction to Language Pattern Detection & Reporting. To illustrate the methodology, Jackson uses an example of how to tell if a customer feedback is design related and if so, what design topics are being addressed? If you are looking for a monthly reporting on the sentiment share and topic breakdown of Design VoC, check this out!
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